Care Manager vs. Primary Care Provider…does it matter who you are seeing in regards to your health? In some cases it may. NIMH supported research has shown benefits for people with multiple medical conditions who use primary care plus case-managed care.
According to CMSA, the term “case management” is defined as “collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality cost-effective outcomes.”
To evaluate the effectiveness of this combined approach, Wayne Katon, M.D., of the University of Washington, and other colleagues conducted a study that zeroed in on methods of care for patients with diabetes or heart disease and depression. Patients such as these, on average, tend to practice poorer self-care methods and experience more complications due to treatment.
To aid in decreasing these detrimental issues researchers developed a model in which a nurse care manager and primary care provider coordinated care. This approach was used to ease depression symptoms and improve medical conditions. Of the 214 patients that participated in this study, half experienced a 12-month trial with the additional case management. In this trial the nurse care manager’s role was to act as an advocate for the patients by informing them about their medical condition and by motivating them to take a more proactive role in their treatment. The remaining half of the patients were treated with usual care, solely by a primary care provider.
The two groups were compared and the result of this study showed that patients experiencing the case management found it to be a successful approach. More of these patients reported a decrease in depressive symptoms, improved blood glucose levels, and improved blood pressure when compared to patients that only received the primary care. The recipients of the additional resources also reported better overall wellness and felt their care had improved.
Currently in action, The Diamond Program and MN 10 by 10 have been implemented in Minnesota to promote holistic approaches to mental illness. The Diamond program includes primary care physicians, consulting psychiatrists, care managers, and other mental health specialists working together to provide the best care for patients. The care manager plays an important role in this process in that they manage the components of the program for the patient. The patient is responsible for taking an active part in their own care. MN 10 by 10 aims to reduce early mortality of the persons with mental illnesses by 10 years in 10 years. Similarly, this program focuses on improving primary care by educating health care professionals (social workers , case managers, primary care physicians, counselors etc…). They also provide information such as health check lists are available to patients so they can learn how to get the most for their doctor visits.
At the end of the day it is important for these programs to continue educating health care professionals on how to built the best possible care for individuals faced with multiple medical conditions. This will hopefully generate more satisfied patients who then become motivated to take better care of themselves.
At MHAM we offer Steps to Wellness that can be use as a helpful guide in learning how to motivate yourself in terms of improving your own wellness. To order the Steps to Wellness kits, please call us at 651-493-6634 or kits can also be ordered online. Individual items from these kits can be downloaded from our website as well. Providers that need multiple copies, please contact Brett Dumke, Education Coordinator, at email@example.com.
This post was written by Jahna Sandkamp, who is interning with MHAM this Spring.