Supervisor Reports

Your Name(Required)

First Last

Date of Shift (Note: for any shift that crosses dates, list the date at the beginning of the shift)(Required)

Please select which shift you worked. If covering a partial shift or back-to-back shifts, select which option(s) best apply.(Required)

1:00am – 9:00am

9:00am – 5:00pm

5:00pm – 9:00pm

9:00pm – 1:00am

Team member shout-outs or praise. For anyone who went above and beyond or excelled in a situation that deserves mention, please describe below.

Team member issues: Describe issue (example: no-show, late arrival, leave early, illness, difficult calls, inappropriate behavior), how it was handled and what follow-up is needed by a supervisor or manager.

Caller/Chatter/Texter issues: Describe issue (example: sexually inappropriate callers, blocked callers, abusive contacts, familiar contact issues).

Technical Issues: Check boxes below for any technical issue.(Required)

Internet

Vibrant / United Platform

Fluent Stream / Zendesk

iCarol

Hardware: Computers, Laptops, Screens, etc.

Building (doors, bathrooms, heating, cooling, security)

No issues

Technical issues: For any boxes checked above, descrive the issue, what was done to try to fix it and whether or not the issue is resolved.

988: Intervention to PSAP or Mobile Crisis(Required)

Yes – provide details in the following question

Was an intervention for 988 performed during the shift? An intervention is defined by calling out to PSAP or Mobile Crisis unit(s) on behalf of a help-seeker.

988: PSAP or Mobile Crisis intervention details

Please Include: -Vibrant Interaction ID, -PSAP or Mobile Crisis unit called, -Type of intervention (Involuntary or Voluntary), -988 Counselor supporting help-seeker, -Time of chat/text, -Brief Description of interaction and transfer, *Do not include any Personal Identifying Information (no help-seeker names, no help-seeker phone #) *Please also email this information directly to 988 Lifeline Manager

Warmline: Intervention to PSAP or Mobile Crisis(Required)

Yes – provide details in the following question

Was an intervention for the Warmline performed during the shift? An intervention is defined by calling out to PSAP or Mobile crisis unit on behalf of a help-seeker.

Warmline: PSAP or Mobile Crisis intervention details

Please provide details of the warm transfer or intervention. Please Include: -PSAP or Mobile Crisis unit called, -Type of intervention (Involuntary or Voluntary), -Warmline operator supporting help-seeker, -Time of chat/text, -Brief Description of interaction and transfer. *Please also email this information directly to the Peer Support Programs Manager and do not include any Personal Identifying information.

Shift Summary or other issues (optional):

Provide a brief shift summary or list any other issues or concerns.

Mental Health Minnesota

Information / Referrals

Peer Support

988 / Crisis

Supervisor End of Shift Report