Employment Opportunities

Mental Health Minnesota is seeking staff for its largest program, The Minnesota Warmline.

The Minnesota Warmline is a safe and secure phone, text and online chat service for people seeking peer support. It is answered by our compassionate and professionally trained staff who have first-hand, personal experience dealing with a mental health condition. The Warmline is confidential and non-judgmental. Working under direct supervision, operators assist those calling for support or information or those just calling to talk about what’s important to them, answering their questions, providing local referrals, and taking the time to listen to their concerns. The Warmline is open Monday through Sunday, with supervisory shifts available between the hours of 9:00 AM and 9:00 PM.

Warmline Supervisor

Reports to: Program Manager

Direct Reports: Staff/volunteers responding to peer support calls, texts and online chats

Job Type: Part-time, Regularly Scheduled Hours (during open service hours, 9AM to 9PM daily)

Location: Mental Health Minnesota office, located in St. Paul, Minnesota (not a remote position)

Rate of Pay: $19/hour, with accrued vacation and sick time and an employee assistance program available for all staff

Position Summary: Mental Health Minnesota is seeking Warmline Supervisors provide guidance, supervision, support and direction to staff and volunteers providing peer support for Mental Health Minnesota via phone, text and online chat. Like all peer support staff at Mental Health Minnesota, Warmline Supervisors are required to have their own experience living with a mental health concern, and understand and value the goals of providing peer support, and work to ensure that all staff and volunteers providing peer support do so under the standards set by Mental Health Minnesota.

This position provides an opportunity for peer support providers to gain supervisory experience that can assist them in their career moving forward.

Primary Position Duties:

  • Provide guidance, direction, supervision of peer support staff and volunteers responding to incoming calls, texts and online chats
  • Address/troubleshoot concerns and technology issues that arise during assigned shifts
  • Ensure that staff and volunteers follow established policies, procedures and protocols
  • Assist staff and volunteers in implementing warm hand-offs to county crisis, and make determinations regarding use of emergency services based on organizational policy
  • Support staff and volunteers as needed to process/discuss calls that are challenging or triggering
  • Participate in orientation and training of new staff and volunteers
  • Attend Warmline staff meetings, and meet as needed with the Program Manager and/or other Warmline Supervisors

Required Experience/Qualifications:

  • In keeping with the established model of peer support provision, candidates must have lived mental health experience
  • A minimum of one year of successful work or volunteer experience in the mental health field
  • High school diploma or equivalent
  • Proficiency in use of internet, email, and Google Docs, and willingness to learn cloud-based organizational technology (including phone, texting and online chat services, time clock software, etc)
  • Supervisory experience (in a related or unrelated field) is encouraged
  • Experience providing peer support is highly desired, as are candidates who have completed the Certified Peer Support Specialist training (alternate peer support training will be provided for those who do not have certification)

To apply, complete the employment application below.

Peer Support Specialist/Warmline Operator

Reports to: Program Manager, and to Warmline Supervisor during scheduled shifts

Job Type: Part-time, Regularly Scheduled Hours (during open service hours, 9AM to 9PM daily)

Location: Mental Health Minnesota office, located in St. Paul, Minnesota (not a remote position)

Rate of Pay: $15/hour, with accrued vacation and sick time and an employee assistance program available for all staff

Primary Position Duties:

  • Respond to incoming Warmline calls or texts/online chats
  • Provide confidential peer support under standards set by Mental Health Minnesota
  • Provide referrals to community resources, referrals and connections to crisis services as needed
  • Attends Warmline staff meetings and completed required trainings

Required Experience/Qualifications:

  • In keeping with the established model of peer support provision, candidates must have lived mental health experience
  • A minimum of one year of successful work or volunteer experience in the mental health field
  • High school diploma or equivalent
  • Proficiency in use of internet, email, and Google Docs, and willingness to learn cloud-based organizational technology (including phone, texting and online chat services, time clock software, etc)
  • Experience providing peer support is highly desired, as are candidates who have completed Certified Peer Support Specialist training (alternate peer support training will be provided for those who do not have certification)

To apply, complete the employment application below.


Employment Application

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The Warmline is open every day from 9AM to 9PM, with staff shifts scheduled throughout the day.
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