Peer Specialist/Warmline Operator
Mental Health Minnesota
Founded in 1939, Mental Health Minnesota was the state’s first mental health advocacy and education organization. We listen to the needs of community members, respond to those needs, and work to make positive changes in the lives of individuals and in public policy. Our deep concerns about stigma, discrimination, inadequate services, and other challenges have shaped our goals, programs, and results. Our vision is a world free from stigma that improves mental health and well-being for all.
The Minnesota Warmline is a safe and secure phone line for people working on their recovery. It is answered by our compassionate, caring, and professionally trained staff of Peer Support Specialists who have first-hand, personal experience dealing with a psychiatric diagnosis. The Warmline is confidential and non-judgmental. Operators assist those calling for support or information or those just calling to talk about what’s important to them, answering their questions, providing local referrals, and taking the time to listen to their concerns.
The Warmline is currently open Mondays through Saturdays 12PM to 10PM, but will be expanding hours and adding Sundays in spring 2022. Staff typically work shifts that are 4-6 hours long.
Primary position duties: The Warmline Operator is responsible for responding to incoming Warmline calls and providing support and referrals to community resources. The Operator actively listens and supports people calling into the Warmline; supports other Warmline operators; provides referrals and information on community resources to callers; completes contact data sheets after each call; provides Warmline backup for vacations and sick days of co-workers as needed; and attends monthly meetings as well as trainings, as scheduled.
1) Successfully completed or enrolled in State of Minnesota Certified Peer Specialists training or Peer Recovery Specialist Training. Training may be considered for those with at least one year of successful work or volunteer experience in the mental health field. Before applying, note that applicants themselves must have experienced a mental health condition.
2) Basic to moderate level of computer proficiency in Email and Google Docs and willingness to learn web-based phone system, web-based time clock, and Google Hangouts chat.
To Apply: Please send your resume and brief statement of interest to Holly Raab, Programs Manager, at email@example.com.