Warmline Coordinator

 Job Type: Part-time, 25 hours/week (Monday-Thursday (5-10 PM) and five additional flexible hours)

Position Summary: The Warmline Coordinator is responsible for serving as Warmline Shift Supervisor during assigned shifts, as well as coordination of the program (including recruitment and training of operators, promotion of the program, scheduling, monthly reporting, etc.)

Qualifications/Requirements: The Warmline Coordinator must have completed training as a Certified Peer Specialist, be able to work independently to coordinate program needs, have strong organizational skills and the ability to coach/manage other Warmline staff.

Position Details:

Warmline Supervision

• Serve as Warmline Shift Supervisor during assigned shifts
• Assist with the recruitment and hiring of new operators
• Coordinate orientation and ongoing training for all operators, including assessment of new training needs
• Work directly with operators to provide coaching and feedback
• Work with executive director to address personnel concerns
• Respond to Warmline calls/texts as needed during shifts

Program Logistics

• Manage operator schedule, and approve shift change requests as needed
• Serve as an admin for phone and texting service, and address any issues or concerns as necessary (i.e. blocked callers, troubleshooting)
• Ensure that paperwork/forms submitted by operators is completed in a timely manner
• Track continuing education units submitted by operators to ensure that CPS certification is current for each operator
• Submit a monthly report to executive director with requested Warmline call volume, caller data, etc.
• Coordinate monthly Warmline staff meetings
• Meet weekly with executive director

To apply, send cover letter and resume to shannahm@mentalhealthmn.org.

 

Program Coordinator

Job Type: Part-time (0.25 FTE), flexible hours

Position Summary: The position is responsible for managing the organization’s grant-funded Steps to Employment program, including developing and revising curriculum and program materials as needed, promoting the program, handling logistical needs of each group, ensuring that staff/consultants are available as needed to provide the program, and assist with grant reporting as needed.

Position Details:

 Program Curriculum/Materials Development

• Ensure that all program curriculum reflects the grant requirements and overall philosophy and goals of the program and organization
• Assist with development and revisions of program curriculum, materials, worksheets and handouts
• Seek assistance from staff and volunteers as needed to adapt curriculum to the needs of group attendees

Program Promotion

• Work with Outreach Coordinator to proactively seek out organizations/locations to host program groups
• Work with Outreach Coordinator to promote program as needed within communities to seek potential attendees

Program Staffing

• Manage the offering of support groups across the state as required by grant contract, including in-state travel as needed
• Work to recruit, train and collaborate with contracted Certified Peer Specialists to “team-teach” the groups

Program Support/Logistics

• Handle logistical needs of the program, including determining and securing space, putting information packets together for attendees, etc.
• Develop and carry out a plan for outreach for past group attendees to monitor goal-related progress for grant reporting purposes
• Provide regular progress reports to Executive Director as requested

To apply, please send cover letter and resume to shannahm@mentalhealthmn.org

 

Warmline Operator

Mental Health Minnesota is hiring operators to staff the Minnesota Warmline.  Operators are required to have completed the Minnesota Department of Human Services approved Certified Peer Specialist Training program. The Minnesota Warmline is a confidential and non-judgmental peer support phone line that operates Monday through Saturday, from 5:00 PM to 10:00 PM.  A variety of shifts are open.  Click the link below for more information and to access our recently updated employment application.  NOTE: If you have applied in the past, please submit a new application using this link.

Click for more details and to access the application.